Private Pay Specialist (remote)

Cognizant • Full-time • Remote (Austin, Texas Metropolitan Area, US) • $16 - $17 / hour • 5d ago

This is a remote position open to any qualified applicant in the United States.

We are actively seeking a Private Pay Reimbursement Specialist to join our team. The candidate will have some experience in health insurance and understand how insurance processes work.

Responsibilities

Collect outstanding balances while promoting the Company’s reputation for integrity
Make outgoing calls to customers with outstanding balances
Maintain an outgoing call volume consistent with the goals of the team
Answer telephone calls in phone queue and address patient questions and concerns
Set up payment plans for customers with large balances or financial difficulties
Provide excellent customer service, including problem solving and timely follow up
Handle difficult and/or emotional customer situations in a polite and professional manner
Verify new insurance information provided by patient and accurately update patient records
Fix patient information errors originated during order entry process
Process refunds and A/R adjustments on patient and facility accounts

Requirements

Must work shift during CST hours
Minimum 1-year related experience
Must have a modem to install phone (Phone equipment provided)
Must have a High School Diploma or GED
Basic computer and software navigation
Ability to explain general insurance terminology to client customers
Data entry skills (preferred)

Salary And Other Compensation

Applications will be accepted until October 14, 2024.

The hourly rate for this position is between $16.00-17.00 per hour, depending on experience and other

Qualifications Of The Successful Candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and

subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this

posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.