Job Overview
We invite applications for the position of Associate Onboarding Project Manager, a vital role within our organization that is designed to enhance the onboarding journey for our customers. In this fully remote position, you will have the opportunity to collaborate with a range of stakeholders, ensuring they successfully navigate our programs and realize the full advantages of demand response.
Key Responsibilities
- Facilitate and coordinate impactful meetings with representatives at various levels within customer organizations, including Maintenance Managers, Plant Managers, and Executives.
- Provide education and ongoing support regarding program guidelines, enabling customers to maximize their participation in demand response initiatives.
- Collaborate with both customers and internal teams to articulate and execute a precise scope of work for the installation of real-time metering solutions.
- Deliver comprehensive training on essential software applications to ensure seamless customer engagement with our programs.
- Dedicate efforts to enhancing the onboarding experience, utilizing feedback from post-onboarding satisfaction surveys to inform continual improvements.
- Craft detailed scopes of work for the installation of energy monitoring equipment, ensuring clarity and efficiency throughout the process.
- Attain a thorough understanding of customer site operations to devise optimized energy reduction strategies and accurately measure participation levels.
- Assure the integrity of contact lists and confirm system readiness prior to program enrollment, facilitating a smooth transition for our customers.
- Engage in cross-functional collaboration, maintaining transparency and communication throughout the onboarding process to guarantee successful integrations.
- Assist customers in their preparations for dispatches, actively participating in readiness and audit preparatory activities.
Required Skills
- Exceptional organizational and communication skills, enabling effective collaboration with diverse teams.
- A proactive approach combined with meticulous attention to detail and strong problem-solving capabilities.
Qualifications
- A genuine passion for customer service and a commitment to delivering an outstanding onboarding experience.
- Relevant experience in project management or onboarding roles, along with a background in customer service or related fields.
- A Bachelor’s degree or equivalent experience in a relevant discipline is preferred.
Career Growth Opportunities
This role offers a pathway to professional development, allowing you to refine your skills in customer service, project management, and technical training, which can lead to future career advancement.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment, placing a high value on exceptional customer service. We seek proactive individuals who thrive in a team-focused atmosphere.
If you are eager to embrace this rewarding opportunity and contribute positively to our customer experience, we encourage you to apply!
Employment Type: Full-Time
