Customer Service Advisor (Contract to Permanent)
Location: Houston, TX
Compensation: $21/hr
Work Arrangement: Hybrid (Remote & In-Office)
Job Overview
We are seeking a passionate and dedicated Customer Service Advisor to join our team. In this integral role, you will provide critical guidance and support to applicants and teacher interns as they navigate our alternative certification programs. If you thrive in a dynamic setting and are committed to making a meaningful impact in education, this role offers a unique opportunity to further your career while contributing to the success of future educators.
Key Responsibilities
- Deliver tailored support to applicants and interns throughout the certification journey.
- Gain expertise in state-specific certification requirements to effectively assist candidates across various states, including AL, AZ, FL, IN, MI, NV, NC, and SC.
- Maintain proactive communication through inbound and outbound calls and emails, ensuring candidates remain informed and engaged.
- Collaborate with state operations teams and build strong relationships with local educational districts.
- Represent the program at job fairs and marketing events as required.
Required Skills
- Strong verbal and written communication capabilities.
- Excellent problem-solving skills and a collaborative mindset.
- Proven ability to build and maintain professional relationships.
- Commitment to working effectively within a team-oriented environment.
Qualifications
- Bachelor's degree or equivalent professional experience.
- 1-2 years of experience in a customer service or sales role.
- Ability to maintain professionalism in all interactions.
Career Growth Opportunities
Join a reputable organization that values personal and professional development. We offer numerous avenues for growth, enabling you to enhance your skills and advance your career in the educational sector.
Company Culture And Values
Our company is committed to making a difference in education while fostering a supportive and inclusive work environment. We believe in the power of collaboration, respect, and continuous learning.
Compensation And Benefits
- Competitive hourly wage of $21/hr.
- Comprehensive medical, dental, and vision insurance, including Life/AD&D coverage.
- 401k retirement savings plan with company matching.
- Flexible Paid Time Off (PTO) and 12 paid holidays.
- Opportunities for personal and professional growth and development.
If you are eager to play a vital role in shaping the future of education and are ready to take the next step in your career, we invite you to apply today!
Employment Type: Full-Time