Job Title: Customer Service Representative
Location: Irvine, CA 92618
Pay Rate: up to $22/hr on W2
Duration: 6+ Months Contract
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers through various communication channels, ensuring a positive experience and resolving inquiries efficiently. Responsibilities include managing remakes, handling phone calls, addressing warranty service tickets, and more.
Key Responsibilities:
- Customer Support: Respond promptly to customer inquiries via phone, email, and in-person.
- Provide clear and accurate information regarding products and services.
- Remakes and Repairs: Process and manage remake requests, ensuring timely communication with customers.
- Generate and track repair orders for faulty products, coordinating with relevant departments.
- Warranty Service Management: Handle warranty service tickets, assessing eligibility and processing claims.
- Communicate with customers about warranty terms and service options.
- Communication: Maintain effective communication with customers through voicemail and follow-up calls.
- Document customer interactions accurately in the system.
- Shipping and Labels: Generate shipping labels for returns and repairs, ensuring accuracy and timeliness.
- Coordinate with shipping departments to manage outgoing and incoming products.
- Walk-In Appointments: Schedule and manage walk-in appointments, providing customers with a welcoming experience.
- Assist in troubleshooting and resolving customer issues during visits.
- Administrative Tasks: Maintain organized records of customer interactions, service tickets, and orders.
- Collaborate with team members to streamline processes and improve service efficiency.
Additional Responsibilities:
- Stay informed about product knowledge and company policies.
- Assist with training new team members as needed.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in customer service or a related field preferred.
- Strong communication and interpersonal skills.
- Proficiency in using customer service software and MS Office applications.
- Ability to manage multiple tasks and prioritize effectively.
- Problem-solving skills and a customer-oriented mindset.