Deal Desk Analyst

Flexton Inc. • Contract • San Francisco Bay Area, US • 2d ago

Greetings:

Hi, this is Mounika with Flexton, I have an amazing opportunity with one of our best clients in the Bay Area! Please have a look at JD below and drop your resume to mounikar@flextoninc.com if interested in applying!!

****W2 Only****

Job Details:

Job Title: Deal Desk Analyst

Location: : Detroit or Bay Area (2+days/week, days flexible)

Pay Range: $39.25 - $45.89 Hourly
Please note that the pay rate will range from 82% - 100% based on your location.

Responsibilities:

• Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes

• Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring

• Lead ongoing and month end audit and quality activities

• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities

• Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes

• Ensure LinkedIn Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced

• Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting

• Identify, scope, and deliver process and systems changes that improve operations for the Sales organization

• Work in a dynamic environment and adapt to new business processes on a week-to-week basis

• Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders

• Models our cultural values to more junior members of the team

• Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems

• Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues

• Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved

• Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes

• Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly

• Manage escalations of all OTC issues from Sales and clients

• Demonstrate the ability to go “above and beyond” in the support of our Sales teams and clients

• Ability to travel to regional offices on a quarterly basis

• Flexibility to transition into different support roles within the team based on the needs of the business is required

Basic Qualifications:

• 2+ years of professional experience in a client facing role

Preferred Qualifications:

• Bachelor’s degree or equivalent experience

• Comfortable with change and an ability to thrive in a fast-moving environment

• Excellent interpersonal and communication skills