Customer Engineer (Cloud/ DevOps)
Up to $240k
Onsite in SF
Well funded AI startup!
An AI startup based in San Francisco, focused on AI Assistants, is seeking a Customer Engineer with experience in DevOps or a background as a Software Engineer working with DevOps practices. The company, with a team of 6 people, has secured $10 million in funding and is poised for growth. This is an excellent opportunity for a skilled engineer to work closely with customers while contributing to the technical foundation of a cutting-edge AI company in a fast-paced and innovative environment.
Requirements
- 2+ years of experience as a Customer Engineer / Solutions Engineer / Deployed Engineer at a enterprise facing software company OR have 2+ years of experience in DevOps / Software Engineering and have an interest in shifting to a more customer-facing role.
- Experience with Docker/Kubernetes, cloud technologies (AWS, GCP, Azure), and on-prem/cloud deployments
- Previously owned the deployment pipeline for a cloud hosted, managed product - or helped a customer to deploy product
- Excellent communication - this is a customer facing role, so there is a need to be comfortable meeting and assistant customers on a daily basis
- Flexible approach to working hours - as a start up this could reach 60+ hours per week!
Experience working with a startup in this capacity before would be great!
Hands on coding ability would be preferred also (ideally with Python, Typescript, React)
Responsibilities
- Act as the primary technical advisor to customer base, providing expert support and building strong relationships
- Guide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure, etc.) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm, etc.)
- Debug and patch tricky, deployment-specific issues with customers
- Contribute features to systematically eliminate common issue points during deployment
- Create a seamless onboarding experience for customers
- Work with customers to find the best use cases for product, maximizing our impact and value
- Be the voice of the customer - bridge gap between Product and Customers
Recruitment Process
3 stages of process - can start immediately and complete the process in 1 week!
