Client Services Project Manager
Job # 7821-1
***Ideal candidates for this role will have Paralegal or Contract Attorney experience, along with project management skills.**
- Top 3 Required Skills: Ability to learn quickly, law firm experience, excellent communication skills (with clients, vendors, etc.).
- Start Date:ASAP
- Work Schedule: 9-6 CST
Overview
The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution.Successful candidates must have team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.
Essential Job Responsibilities
- Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
- Drives overall client satisfaction through effective coordination and communication of client deliverables;
- Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Manager;
- Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
- Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Manager;
- Ensures that an up-to-date record is maintained with regard to the status of all projects being worked on;
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
- Provides training and mentoring to new hires and current employees;
- Instills confidence with the client and serves as a primary public face of the corporation’s high-quality service delivery offering.
Required Qualifications & Characteristics
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
- Demonstrated success in the management of multiple simultaneous projects.
- Oral and written communication skills which provide a strong and confident leadership presence.
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
- A solid understanding of database design and management, data processing activities and legal document review requirements.
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
- A bachelor’s degree. A graduate degree such as a Juris Doctorate (JD) degree or Masters Business Administration (MBA) degree a plus
- A minimum of 2 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service providers.
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, and Data Resource Group. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.